Your questions answered

Welcome to our frequently asked questions section. We have compiled a list of common queries to help you find the information you need about our exquisite wax melts, from their delightful scents to our shipping and returns policies. If you cannot find what you are looking for, please feel free to contact us.

Common questions about Smellscentsations

At Smellscentsations, we believe in transparency and providing exceptional service. Our mission is to offer high-quality wax melts that bring joy and wonderful aromas to your home. We are committed to ensuring you have all the information you need to make the most of your purchase.

Do you ship internationally?

Currently, Smellscentsations primarily ships within UK only

Can I return or exchange a product?

We want you to be completely satisfied with your Smellscentsations purchase. If you are not, please contact us within 14 days of receiving your order to discuss returns or exchanges. Specific conditions may apply.

How quickly will my order be dispatched?

We aim to dispatch all Smellscentsations orders within 2 to 4 business days. You will receive a confirmation email when dispatched 

Are your wax melts safe around pets?
Our wax melts are crafted with pet safety in mind, using high-quality, non-toxic ingredients. However, we always recommend keeping wax melts and warmers out of reach of pets and supervising their use.

How long do your wax melts last?

The longevity of our Smellscentsations wax melts varies depending on the scent and warmer type, but typically each cube provides 8 - 12 hours of fragrance. 

Experience the difference with Smellscentsations

Discover the enchanting world of our handcrafted wax melts. Each one is designed to elevate your senses and transform your living space into a haven of beautiful aromas. Explore our collection today.